We ship via USPS which provides trackable methods of shipping. If your package is lost in transit, please contact your local USPS and dous customer service for further assistance. As a small business, we are seeing a larger scale of package lost and theft, so we have incorporated Green Package Protection at checkout. This service is automatically added to each order for a small fee, which protects your order against loss, theft, or any damage during transit. By removing the Green Package Protection, you understand that dous will not be responsible for delivered items that have been lost or stolen and will not issue refunds or replacements. Please note that dous can not be held liable, we rely on USPS for making sure these packages get properly delivered. We apologize for the inconvenience and thank you for understanding.
